AMINI, Fariba; MAZIDI SHARAF ABADI, Ali Mohammad; MORTAZAVI , Seyed Mahmoud Reza; BIABANI , Gholamhossein. An Operational Model for Utilizing Social Media to Enhance the Quality of Public Relations in the Insurance Industry. International Journal of Innovation Management and Organizational Behavior (IJIMOB), [S. l.], p. 1–20, 2027. Disponível em: https://journals.kmanpub.com/index.php/ijimob/article/view/5854. Acesso em: 29 july. 2026.