Identifying factors affecting the acceptance of public policies in the field of personnel by the target community

Abstract

Background and purpose: Paying attention to the public issues of society and taking measures to solve them is one of the duties of the governments, which distinguishes them from the private sector. From the point of view of management science, the policy-making process has multi-stage cycles. It includes the preparation of the agenda, the formation of the policy, the implementation of the policy, the evaluation of the policy, the change of the policy, and finally the end of the policy. One of the issues countries face today is the general policy born of coalitions, bargaining, and persuasion. The end is countless. A good policy is a policy that includes the acceptance criteria of the beneficiaries of that policy, which will increase the effectiveness and efficiency of the policy and ultimately lead to solving the problem. Methodology: In this research, a model has been presented for the target community's acceptance of public policies in the field of personnel. In this research, based on the research literature, 114 sub-criteria and 22 main criteria have been identified, which were provided to the experts in two rounds of Delphi. Results: Finally, 96 final sub-criteria were identified. The main criteria include time, interaction and communication, expertise, experience and skill, implementation tools, transparency, accountability, barriers, innovation, headquarters, control and evaluation, costs, support, targeting, documentation, organization, hierarchy, culture, interference and dependency, implementation methods, legitimacy, environment, concentration. Conclusion: According to the research results, it is necessary to give proper training to the employees before and after formulating the organization's policies and to update the executives' knowledge. Moreover, during the process of implementing the policies, try to improve implementers' knowledge and skills level. Therefore, it is suggested that by providing sufficient information, the characteristics and implementation dimensions of the policy should be clearly defined for the employees, and the employees should implement the policies without any ambiguity.