The Effectiveness of Basic and Advanced Communication Skills Training on the Quality of Interpersonal Relationships and Organizational Commitment

Abstract

Objective: The lack of an appropriate behavioral model and the necessary training in the socialization process leads to disruptions in social communications. This study aimed to investigate the effect of basic and advanced communication skills training on the quality of interpersonal relationships and organizational commitment among employees of Kimiya Chlor Petrochemical in Shushtar.

Methods and Materials: This quasi-experimental study employed a pretest-posttest design with a control group. The statistical population consisted of the employees of Kimiya Chlor Petrochemical in Shushtar in 2022. Sixty employees were randomly selected and randomly assigned to experimental and control groups (each group consisting of 30 individuals). The experimental group received eight sessions of communication skills training, each lasting one and a half hours over four weeks, while the control group did not receive any training. The research instruments included the Interpersonal Relationship Questionnaire by Monajemizadeh (2012) and the Organizational Commitment Questionnaire by Allen and Meyer (1977). Data were analyzed using covariance analysis and SPSS.22 software.

Findings: The results showed that basic and advanced communication skills training had a significant impact on the quality of interpersonal relationships, organizational commitment, and its components in the experimental group (p < 0.05).

Conclusion: It can be concluded that basic and advanced communication skills training effectively improved the quality of interpersonal relationships and organizational commitment among the employees of the petrochemical company.