Presentation of Knowledge Management Model in Farhangian University (Infrastructures, Processes and Improvement of Business Processes)

Abstract

Background and Purpose:  The present research was conducted with the aim of presenting a model of knowledge management in Farhangian University. Methods: This research has benefited from the exploratory mixed method and is practical in terms of its purpose and has been implemented in two qualitative and quantitative parts. The statistical population of the research in the qualitative part included 10 experts from Farhangian University in the field of knowledge management, and in the quantitative part, 266 people were selected as a sample based on Cochran's formula. In this research, research items were extracted by relying on metacomposite technique followed by Delphi technique. Investigations showed that the knowledge management model has 3 dimensions of knowledge management processes, knowledge management infrastructure and business process improvement. In this regard, 72 items were placed in 13 components of knowledge creation, knowledge sharing, knowledge application, culture, knowledge enhancers, environment, knowledge management perspective, employees, information technology, management and leadership, accountability and flexibility, development of science and innovation, and economic prosperity. Then, the model was fitted using confirmatory factor analysis. Results: The studies showed that the research model has a good fit. Also, knowledge management infrastructures have a positive and significant effect on knowledge management processes and knowledge management processes have a positive and significant effect on improving work processes. Conclusion: The results showed that among the dimensions of the research, the improvement of business processes was given the first priority. Also, among the subjects, application of knowledge, economic prosperity, and development of science and innovation were ranked first to third, respectively